Being out of contract doesn't stop the relentless 30 day billing cycle, compounded by the need to give 30 days' notice for leaving, @Stralia1!.
The email would have been sent because the DD had already been rejected, so this would automatically trigger the charge.
If it's too complicated using Chat from afar (it should work with VPN) wait for staff to pick up your thread during the week.
They are not on here at weekends.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
