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Echo dot hasn't arrived yet

fiftybor
First Timer
Private Message

on ‎29-03-2023 03:53 PM

Message 7 of 7

I was connected 15/02/2023 and was an echo dot in my contract somehow. 

I received a Ł75 Giftcloud yesterday but I haven't received Echo dot voucher. Or was it meant this giftcard as Echo Dot? I am confused.

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6 REPLIES 6

Arne-TalkTalk
Support Team
Staff
Private Message
In response to fiftybor

on ‎04-04-2023 02:36 PM

Message 1 of 7

Can you PM me the full confirmation email, including the header date/ time etc, as we were not offering any amazon products since last year

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

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fiftybor
First Timer
Private Message
In response to fiftybor

on ‎30-03-2023 02:26 PM

Message 2 of 7

I mean: I payed extra Ł5/month for not having fee rise and getting this Echo Dot

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fiftybor
First Timer
Private Message
In response to Arne-TalkTalk

on ‎30-03-2023 02:24 PM

Message 3 of 7

Yes:

 

"

Amazon Gifting

  

Once your new connection is up and running, we'll e-mail you a unique voucher code within 37 days to claim your Amazon Echo dot 4th Gen & Amazon Smart Plug.

"

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Arne-TalkTalk
Support Team
Staff
Private Message
In response to fiftybor

on ‎30-03-2023 01:55 PM

Message 4 of 7

Hi fiftybor

 

Have you got a confirmation email?   

 

The echo dot promotion was ended last year.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

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fiftybor
First Timer
Private Message
In response to Gliwmaeden2

on ‎29-03-2023 11:43 PM

Message 5 of 7

Thanks, I did.

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎29-03-2023 11:05 PM

Message 6 of 7

Add your Talktalk landline number or account number in the profile area for staff to identify your account, @fiftybor.

 

Don't post the information in the thread but go via your avatar/name; settings; Personal Information. SAVE CHANGES. 

 

Staff reply during the day, Monday to Friday. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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