cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Your Account

Get tailored support with your TalkTalk account and bills.

Email

peteramsey
First Timer
Private Message TalkTalk
Message 4 of 4

I have just received an email from Talk Talk about an unsuccessful payment.  I do not know what that is about because I am not and have never been a Talk Talk customer. 
Peter Ramsey 

0 Likes
3 REPLIES 3

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 4

Hi peteramsey

 

Your service with Shell has been transferred to TalkTalk, Shell will have contacted you either via Email or letter to advise this, As it stands there is no direct debit setup  so the monthly bill is outstanding. 

 

Please call us to rectify this, or log into My Account https://www.talktalk.co.uk/login/ and make a payment. 

 

Sorry for any confusion

0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 4

@peteramsey, it looks like you joined the forum a month ago, so you must have had a reason for joining?

 

If a migrated Shell customer, there have been many glitches, and you may find that you have a message about a failed Direct Debit, so an extra charge?

 

The extra charge won't apply. You may have to pay by card for just this month.

 

That is if you actually have been transferred from Shell....

 

Staff will respond during the day. 

Gliwmaeden2, a fellow customer.
0 Likes

fr8ys
Community Star
Private Message TalkTalk
Message 3 of 4

Are you a Shell customer?

 

If so TalkTalk have taken over your service including billing.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
0 Likes