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End of contract.

J68Ro
Chatterbox
Private Message TalkTalk

on ‎15-10-2024 10:20 PM

Message 6 of 6

Hello, my home telephone and broadband contract (transfered from Shell broadband) is due to end on the 1st November 2024.

I would like all services (and billing) from talktalk to cease on this end of current contract date, what steps do I need to take in the interim to ensure my service is terminated and account closed.

 

Thank you.

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5 REPLIES 5

ferguson
Community Star
Private Message TalkTalk

on ‎16-10-2024 11:45 AM

Message 1 of 6

You are very welcome. If you run into any issues along the way do let us know.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

J68Ro
Chatterbox
Private Message TalkTalk
In response to ferguson

on ‎16-10-2024 09:26 AM

Message 2 of 6

I've now given my 30 days notice and arranged for talktalk services to cease on the 15th November, all done via live web chat. Very simple, straightforward and hassle free (so far) and would just like to say thanks again for your replies.

 

kind regards

ferguson
Community Star
Private Message TalkTalk
In response to J68Ro

on ‎15-10-2024 10:45 PM

Message 3 of 6

No problem. In which case you have to cancel directly with TalkTalk. You need to give 30 days notice, so the date on which the service will end can not be absolutely specified. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

J68Ro
Chatterbox
Private Message TalkTalk

on ‎15-10-2024 10:40 PM

Message 4 of 6

I plan to switch to a 5G broadband hub and terminate my land line service. Thanks for the link, I'll go and have a read.

ferguson
Community Star
Private Message TalkTalk

on ‎15-10-2024 10:28 PM

Message 5 of 6

Do you intend to no longer have any service at all, or switch to another provider? A general overview of how to cancel is available here:

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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