Final Bill

[Clare811]

Hi

My final bill is now available to view. However my account states my next bill is due to be available on 23 March 2025. Why is this the case when I have left and you have applied all charges due to the bill raised today? When will my account be updated to reflect that my account is now ended as I left on 10/2/25 and no further payments are due or will be taken, notwithstanding the final direct debit which will be taken next week? 

[ferguson]

Did you get a reciept/proof of postage when you dropped it off? You can post that in here because it won't include any of your details.

[Gliwmaeden2]

Wait for @Arne-TalkTalk to pick up this message and give you the OK to send a PM, @Clare811.

Otherwise he might not pick up the PM.

You'd take a photo of the barcode/ tracking number and send it or copy the numbers. 

Clicking on Arne's name will open up the area to attach and send the message. 

[Clare811]

Don’t know how to do that. However the equipment has its own coding & shoukd be marked on my account as returned. Has this been updated on my account. I have already checked Royal Mail I don’t need someone else to do that obviously. 

[ferguson]

You don't need to provide any details in public, you can send a PM to Arne with the Post Office tracking number on it. 

[Clare811]

I FINALLY received a returns bag after 3 requests and I returned the equipment in the bag using the OT code last Monday. When do I receive confirmation that you have received it? Don’t ask me to provide you the code because this is a public forum and you already have the information as you sent it to me! 

[Arne-TalkTalk]

Hi Clare811

Once this bill is paid, there is a one more bill on the 23rd March will be the final zero balance bill showing your payment.

Hope that makes sense.

[Clare811]

Ok thanks will see what next month brings as I guess no one will advise before the bill is raised? 

[Gliwmaeden2]

@Clare811, read this article:

https://community.talktalk.co.uk/t5/Articles/Your-final-bill/ta-p/2205229

It might be simply that the next bill will show receipt of the money you have paid and no new charges.

Having a "bill issued" is not the same as being charged for something but more a matter of showing everything correctly recorded.