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Final bill not issued

underneonlights
Conversation Starter
Private Message TalkTalk
Message 4 of 4

I migrated away to Sky on 28th November, I expected my final bill would follow shortly but it hasn't done. My account also doesn't seem to show that my service has ended. A bill was apparently generated on 7th December but I can't access it, and my account when I log in shows that my usual amount is outstanding and needs to be paid. I've also not received any email asking me to send back equipment. When should I expect to receive my actual final bill?

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3 REPLIES 3

underneonlights
Conversation Starter
Private Message TalkTalk
Message 2 of 4

I still haven't received any further information from the provisioning team, and I still have the regular monthly amount showing as outstanding when I log in. How long will it be before I hear from them?

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Arne-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4

Hi underneonlights

 

The transfer order is still showing as open, I have asked the provisioning team to look into this the progress the cancellation. 

 

Sorry for any inconvenience caused