Signed up for Full Fibre 150, due to go live today but nothing yet. Eero 6 is showing a solid blue light but keeps saying it can't reach the internet. I've tried rebooting, switching it off for a while etc. Any other tricks I can try?
I have checked the account and there is no cancellation order on the account, unfortunately I cant process this so you will need to call us again on 03451720088 to request cancellation.
It eventually did connect, but I requested a cancellation. This doesn't seem to have happened so although I've gone elsewhere, I've not received anything confirming the cancellation or how to return the equipment so I'm a bit stuck.
Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that the support team can link your forum identity with your account and then wait for them to respond, they can check what's going on.
