GIFT CARD STILL NOT RECIEVED
on 13-12-2023 06:41 PM
Message 18 of 18
Hi,
when i joined Talktalk over 3months ago It was through a cashback and voucher offer, including a £105 gift card.
The purchase was completed in line with all the conditions but I have still not received any confirmation since the last talktalk/giftcloud email on 30th August saying I would receive the gift card within 90 days
Thank you
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17 REPLIES 17
on 08-03-2024 09:24 PM
Message 1 of 18
Thank you 🙏
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on 06-03-2024 12:24 PM
Message 2 of 18
Hi shamrox
I have sent you a PM
Regards
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on 29-02-2024 12:33 PM
Message 3 of 18
Since it will soon be another month since since ive had any news on this, is there anything else I can do?
thanks
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on 09-02-2024 12:22 PM
Message 4 of 18
Thank you Arne, I understand.
no criticism of helpful people on here
✌️
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on 06-02-2024 03:53 PM
Message 5 of 18
The only thing I can do is chase this up again, which I have done.
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on 02-02-2024 11:18 PM
Message 6 of 18
Goodness me, @shamrox.
No idea why this didn't receive any reply from @Arne-TalkTalk.
Re-escalating this yet again in hope.
Monday at the earliest for a reply.
Gliwmaeden2, a fellow customer.
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on 02-02-2024 06:50 PM
Message 7 of 18
☹️
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on 22-01-2024 04:19 PM
Message 8 of 18
Thank you
I understand there may be a backlog but I had relied on the operators promise of savings and am very poor right now.
Not receiving the cashback and gift card as promised, when promised has meant I have been late on a couple of payments and now talktalk have added a charge of £15 to my next bill for late payment!
Am I entitled to add a charge for their contractual failure?
I doubt it, but I'm the one out of pocket.
Although thank you and the many helpful people on the community for their assistance
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19-01-2024 09:16 PM - edited 23-01-2024 02:23 PM
Message 9 of 18
The most recent replies to similar requests have indicated that there's a "backlog", @shamrox.
I'll keep re-escalating this, but remember that staff are not on here at weekends.
Gliwmaeden2, a fellow customer.
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on 19-01-2024 07:47 PM
Message 10 of 18
Hi,
Has there been any update on this please?
I only signed up for this deal due to the cashback & gift card deal and like many others I'm having a tough time right now.
thank you
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on 08-01-2024 04:27 PM
Message 11 of 18
I'll re-escalate this thread for you, @shamrox.
Gliwmaeden2, a fellow customer.
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on 08-01-2024 02:09 PM
Message 12 of 18
Thank you.
Please let me know if you require anything else, e.g. emails, screenshots etc
👍
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on 29-12-2023 10:27 AM
Message 13 of 18
Hi shamrox
Thank you for updating your profile.
I will contact the team responsible for the vouchers.
Regards
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on 20-12-2023 09:54 PM
Message 14 of 18
I have updated my profile.
Thank you
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on 20-12-2023 11:00 AM
Message 15 of 18
Hi shamrox
Thanks for your post
I can look into this but first, can you please update your community profile to include:
Name
Telephone number or account number.
Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Regards
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on 18-12-2023 08:56 PM
Message 16 of 18
Thank you
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on 13-12-2023 07:55 PM
Message 17 of 18
Moving this to the billing section for you, @shamrox, as it's a contract sort of issue rather than to do with the broadband service itself.
Gliwmaeden2, a fellow customer.
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