GIFT CARD STILL NOT RECIEVED

[shamrox]

Hi,

when i joined Talktalk over 3months ago It was through a cashback and voucher offer, including a £105 gift card.

The purchase was completed in line with all the conditions but I have still not received any confirmation since the last talktalk/giftcloud email on 30th August saying I would receive the gift card within 90 days

Thank you

[shamrox]

Thank you 🙏 

[Arne-TalkTalk]

Hi shamrox

I have sent you a PM 

Regards

[shamrox]

Since it will soon be another month since since ive had any news on this, is there anything else I can do?

thanks

[shamrox]

Thank you Arne, I understand.

no criticism of helpful people on here

✌️

[Arne-TalkTalk]

The only thing I can do is chase this up again, which I have done.

[Gliwmaeden2]

Goodness me, @shamrox.

No idea why this didn't receive any reply from @Arne-TalkTalk.

Re-escalating this yet again in hope.

Monday at the earliest for a reply. 

[shamrox]

☹️

[shamrox]

Thank you

I understand there may be a backlog but I had  relied on the operators promise of savings and am very poor right now.

Not receiving the cashback and gift card as promised, when promised has meant I have been late on a couple of payments and now talktalk have added a charge of £15 to my next bill for late payment!

Am I entitled to add a charge for their contractual failure?

I doubt it, but I'm the one out of pocket.

Although thank you and the many helpful people on the community for their assistance

[Gliwmaeden2]

The most recent replies to similar requests have indicated that there's a "backlog", @shamrox.

I'll keep re-escalating this, but remember that staff are not on here at weekends. 

[shamrox]

Hi,

Has there been any update on this please?

I only signed up for this deal due to the cashback & gift card deal and like many others I'm having a tough time right now.

thank you

[Gliwmaeden2]

I'll re-escalate this thread for you, @shamrox.

[shamrox]

Thank you.

Please let me know if you require anything else, e.g. emails, screenshots etc

👍

[Arne-TalkTalk]

Hi shamrox

Thank you for updating your profile.

I will contact the team responsible for the vouchers.

Regards
 

[shamrox]

I have updated my profile.

Thank you

[Arne-TalkTalk]

Hi shamrox

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

[shamrox]

Thank you

[Gliwmaeden2]

Moving this to the billing section for you, @shamrox, as it's a contract sort of issue rather than to do with the broadband service itself.