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Have moved from shell energy but have no way of seeing my account details anymore.

Janeperry
First Timer
Private Message TalkTalk

on ‎27-10-2024 07:01 AM

Message 3 of 3

How can I register to see my account details when logging in brings up only my old account with talk talk . Was with shell you have taken it over but not advised how to get into account

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎28-10-2024 11:07 AM

Message 1 of 3

Hi @Janeperry 

 

I have removed the old details 


Can you try to register your new account https://www.talktalk.co.uk/login/
 

Any problems let me know.

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎27-10-2024 07:54 AM

Message 2 of 3

Staff can remove the old details for you.

 

They will be back on here after the weekend. Your post is in a queue for their attention, @Janeperry.

 

Then you'll be able to register afresh. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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