on 28-07-2021 03:54 PM
I have just upgraded but wanted to talk to someone at Talktalk about my latest bill which is more than I was expecting after my chat with a representative at the time. I haven't been able to log into my account to raise the issue either on chat or form. I know there have been problems with one of the South Africa call centres, but can someone please contact me?
on 02-08-2021 11:19 AM
When I asked to upgrade our fibre package to get better speeds for working from home and everyone else on devices, I spoke to two chat advisors. I believe I discussed the fact that our landline is still crackly and nothing much has been done to date to correct this, and I asked if there was an option to move to a broadband only package, but the answer was no. I was offered £18 off the first month of the new package, and I asked them to confirm that this meant that the first new bill would be £29.95-18 so £11.95 and they said yes. They also waived the set up fee/ contract break fee. I acknowledge that they will be a small extra charge from a partial month and that from August, it would be £29.95 every month. On the back of that conversation, I had expected our July bill to be £11.95-ish, so it was an unwelcome surprise to see it as much more. I didn't successfully save a transcript of my conversations but I hope that you can confirm this all on the system at your end. Could you please refund me the £18 promised discount, as the payment for £33.83 has already been taken on 19 July by direct debit while I have been trying to get someone to help. Whilst here, I would like to feedback to you that whilst I have seen some improvement in the speed, I am still finding a good number of my Zoom/ Teams calls freezing even if there is only one other person streaming in the house.
on 02-08-2021 09:46 AM
Hi Mmmnicetalk21, thanks for confirming security information. Which part of the bill is higher than you expected?
on 29-07-2021 07:45 AM
Full details of opening hours are also detailed there. The phone number for help, which is open 9am-7pm today is 03451 720046.
@Mmmnicetalk21, your thread is in the queue for attention. Staff reply on here Monday to Friday, business hours only.
@Bergin25, staff only reply to the original poster, so, if you still need help, please return to the message board and click on start a topic.
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