Haven't received £25 voucher for fibre upgrade

[wirelessperson]

We had upgrade work 7th March. 45 days was well overdue so I emailed giftcloud but they couldn't help without my order number and account number of the product, which I was not aware of  - so I contacted talktalk customer service and a guy said I'll have to wait up to 90 days instead. I'm still waiting.  Will I hear from talktalk by 6th June? Or is there any magic words to solve??

[Arne-TalkTalk]

Thanks for the update

[wirelessperson]

Thank you, we have received the eGift code today.

[wirelessperson]

Thank you, looking forward to hearing from talktalk soon.  

[Arne-TalkTalk]

Hi wirelessperson

I have escalated this for you.

Thank you

[wirelessperson]

Thank you. I'm new to here and I accidentally removed my email address! I think I switched back again but I'm not sure...anyway, I'll wait for the reply from the staff soon.

[Gliwmaeden2]

I'll move this to the billing section for you, @wirelessperson.

Staff reply Monday to Friday. If this is not picked up on Friday, it will be after the Bank Holiday weekend before it is followed up.