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Help, please! I cancelled my contract on 25th July!

LindiJLangley
First Timer
Private Message
Message 3 of 3

I cancelled my contract on 25th July in accordance with your instructions, however I find that I was still billed for £70+ and still waiting for the equipment to be picked up, I have tried to query this several times now, with no success.  Please help, as I need the fees refunding, the equipment to be picked up and records to be updated properly.

 

Lindi xx

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi LindiJLangley

 

Thanks for your post

I can look into this but first, can you please update your community profile to include:

 

Name

Telephone number or account number.


Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


Regards

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Talktalk doesn't pick the equipment up.

 

When you cancelled you would have been told to return it and they would send out a prepaid returns bag for it.

 

How did you cancel?

 

If you wish support from staff you must complete your community forum profile details for them to identify your account, @LindiJLangley.

 

Go via your avatar/name; settings; Personal Information. SAVE CHANGES. 

Gliwmaeden2, a fellow customer.
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