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Help, please! I cancelled my contract on 25th July!

LindiJLangley
First Timer
Private Message

on ‎04-09-2023 04:26 PM

Message 3 of 3

I cancelled my contract on 25th July in accordance with your instructions, however I find that I was still billed for £70+ and still waiting for the equipment to be picked up, I have tried to query this several times now, with no success.  Please help, as I need the fees refunding, the equipment to be picked up and records to be updated properly.

 

Lindi xx

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎05-09-2023 09:24 AM

Message 1 of 3

Hi LindiJLangley

 

Thanks for your post

I can look into this but first, can you please update your community profile to include:

 

Name

Telephone number or account number.


Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎04-09-2023 07:52 PM

Message 2 of 3

Talktalk doesn't pick the equipment up.

 

When you cancelled you would have been told to return it and they would send out a prepaid returns bag for it.

 

How did you cancel?

 

If you wish support from staff you must complete your community forum profile details for them to identify your account, @LindiJLangley.

 

Go via your avatar/name; settings; Personal Information. SAVE CHANGES. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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