Staff will pick this up during the day, @Beckett86.
Make sure that you have added your Talktalk phone number / account number in Personal Information.
Go via your avatar/name; settings etc....
SAVE CHANGES.
Staff need this information, which is only visible to you and them, to identify your account.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
