How do I remove unlimited UK calls boost from my account?

[JulieB6]

This option is not showing in my account list of boosts to disable myself, which I understand I should be able to do.

[Chris-TalkTalk]

I've sent you a PM to confirm some details so that we can look into it further

Chris

[JulieB6]

Yes, I believe so. Do you need my account number or is it best to PM me for more details? I've added my phone number to my profile as suggested earlier.

Julie

[Chris-TalkTalk]

Could I just ask which service you have, do you have our Future Fibre (FTTP) service?

Chris

[JulieB6]

Hi Chris

Are you able to take off the UK unlimited calls boost please from my account? I don't wish to be charged this now as I don't use the phone hardly at all, so it's better value for me to just pay for calls adhoc.

Thanks

Julie

[Chris-TalkTalk]

Hi Julie,

How are you getting on, do you still need assistance with this?

Chris

[Gliwmaeden2]

You are right, @JulieB6. There is a fault in My Account which has been happening on and off for the past year. 

You need to contact support after 9am:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Or add your Talktalk landline number to your community forum profile details for TT staff to identify your account and they can remove it for you. Go via your avatar/name; settings; Personal Information. SAVE CHANGES. 

Your thread is in a queue for attention. I'll move it to the billing section as this is not a problem with the phone service itself.