I am confused about contract renewal offer

[RonM99]

I am on fixed length Fibre 65 Contract which is due to end on 27 August. As the discount I have at moment will end then I think the new cost would be £33.36 per month.

I have just logged on to My Account and been offered renewal of FAST BROADBAND at £32 per month.

What am I actually being offered? Renewal of Fibre 65 or some kind of down grade?

Any explanation appreciated!

Ronnie

[Arne-TalkTalk]

Thanks for letting us know .  Thanks for staying.

[RonM99]

Long wait time on loyalty team phone line.

So chatted with billing/contract agent.

Decent renewal offer obtained.

Cheers

Ronnie

[Arne-TalkTalk]

Hi @RonM99

Best option would be to call the loyalty team on 03451720088 The will be able to see what options are available

Sorry for any inconvenience caused.