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I have free uk calls to mobile and land lines

jameskeeler
Chatterbox
Message 4 of 4

I have free uk calls to land lines and mobiles but last month you charged me for local call why is this please

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3 REPLIES 3

Gliwmaeden2
Community Star
Message 1 of 4

The boost limit is one hour at a time, @jameskeeler.

 

Only calls to other Talktalk customers, with or without the boost, are free for up to 3 hours .... only useful if you know who the provider is for the recipient!

Gliwmaeden2, a fellow customer.

jameskeeler
Chatterbox
Message 2 of 4

Yes it was over an hour

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ferguson
Community Star
Message 3 of 4

There is no distinction made between local and national calls, was it to an 01/02/03 number and did it last longer than 60 minutes?

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