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I want to cancel TV add-on but can't get thru on phone.

jefftalk
First Timer
Private Message TalkTalk

on ‎29-09-2024 03:43 PM

Message 5 of 5

Hi

 

I've given up on my Youview box now Netflix will not be available & the box is now disconnected.

I wish to cancel the £5 p.m. charge for MyTV but this seems only possible by phoning.

I never get thru on the phone! 

There must be a simple way surely?

Meanwhile TalkTalk can keep taking £5 p.m. by not answering the phone??!!

Is there an address to write to or an email address?

 

thanks

Jeff

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4 REPLIES 4

jefftalk
First Timer
Private Message TalkTalk

on ‎01-10-2024 07:37 PM

Message 2 of 5

many thanks for sorting this, cheers

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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎30-09-2024 11:12 AM

Message 3 of 5

Hi jefftalk

 

I have requested the TV charge to be removed as requested.

 

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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fr8ys
Community Star
Private Message TalkTalk

on ‎29-09-2024 04:37 PM

Message 4 of 5

Phoning is the only way.

If you were trying today, the line is only for vulnerable customers on Sunday.

 

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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