Vouchers take 30 days or up to 90 depending on the offer and are not normally sent in a letter. They can't be used until you are well past a cooling off period.
That is just confirming address details.
Usually vouchers arrive by email and then need to be redeemed online, @Parky5.
Your post is in a queue for further assistance from staff.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
