Impossible to renew contract

[Anonymous]

It looks like this forum is more for technical issues but I'm at a loss.

I have been trying to renew my contract since early February. Every time I contact TT by chat or phone they are unable to proceed with anything due to system issues. I have been promised this will be fixed within 7 days for the last 2 months and been promised call backs on 3 occasions (or more I cant remember) that have never happened.

Is there anything that can be done? The cynic in me suggests TT dont want to keep me as a customer as i have been offered a slightly cheaper renewal rate. If so why am i offered any reduction?

[Arne-TalkTalk]

Hi

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

[Gliwmaeden2]

Not if you remain Anonymous. 

Staff need to be able to identify your account from your details in the profile area of the forum. 

Go via your avatar/name; settings; PERSONAL INFORMATION. 

SAVE CHANGES 

[Anonymous]

OK thanks.

In that case could someone from Talk Talk apply a £5 credit to my account again? - this has been done for the last 2 months.

[Gliwmaeden2]

They do seem to genuinely get system errors, @Anonymous! 

I'll move this to the billing section of the forum, as it's to do with renewals.