In June I negotiated renewal of my contract via Chat to 18 Month Fixed Price Plus Fibre 65 (No mid contract price increases). I received confirmation via email along with the contract information and summary pdfs which confirms this:
Hello Mr xxxxxxxxxx,
Thanks for getting in touch. Great news. We've made all the changes you asked for.
You are now on a new 18 month contract. Have a look at your full terms and conditions here.
A Fixed Price Plus package means there will be no rise to the price of your broadband service for the duration of the minimum contract period and this will rise in line with inflation each year once this has ended.
Your TalkTalk team
The actual relevant wording in the contract information is:
“Once your contract ends, the monthly price for your Fibre 65 broadband plan will increase each year by the rate of inflation (the Consumer Price Index rate, published in January each year). For example, using the average CPI value for the past 3 years of 5.5%, this would mean your monthly price would increase by no more than £2.30.”
Due to a pending free upgrade to Full Fibre with no contract change I checked the contract information in My Account to find that the wording has changed to:
“The monthly price for your broadband plan will increase in April each year by the rate of inflation (the
Consumer Price Index rate, published in January each year) plus 3.7%. For example, using the average CPI value for the past 3 years of 5.5%, this would mean your monthly price would increase by no more than £2.30.
Once your contract ends, the monthly price for your Fibre 65 broadband plan will revert to £25 plus the value of any increases applied during your contract at the rate of inflation (the Consumer Price Index rate, published in January each year) plus 3.7%.”
Can someone please confirm that the contract information in My Account is incorrect and change it as necessary, and that I am still on an 18 month Fixed Price Plus contract (with NO price increase) and will remain on this after the Full Fibre upgrade due on the 30 October until the contract ends on 5 December 2024?
