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Increased monthly bill

First Timer
Message 3 of 3

I received an email from you on Jan 14th notifying me that my contract was due to expire in Feb.


The options were to stay out of contract at £29.95 a month, an increase of £3. Or to change to a new contract.


I chose the one click fibre 50 option at £22 per month, and received a confirmation that it had been done.


I have just seen my new bill and it is £29.95. My new contract choice did not work.


I contacted someone at the online help chat on the website but he was very unhelpful, said it was my fault (!) and eventuallly stopped responding.


I did all that was required of me but your systems failed.


Today I chose the same option of a £22/month contract and had confirmation it been done. Again.


This time I took a screenshot of the confirmation.


I would like you to confirm that:


a) my new contract at £22/month has been actioned


b) I will receive a refund for the overcharge in my latest bill.


Please let me know what info you require to proceed.




Support Team
Message 1 of 3

Hi @Jag22


Thanks for your post.


If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your  account.

To do this go into 'my settings' then 'personal information' then add your details.




Community Star
Message 2 of 3

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk landline number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.