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Integrity.

Garton2019
Problem Solver
Message 11 of 11

I notice that Stephenf and other OCE's are now promoting the corporate line that TalkTalk had to upgrade their prices.

 

No they didn't have to upgrade prices, they chose to upgrade prices.

 

I thing myself and most others will accept that prices may unfortunately have to increase over time, but IMO at least this should have been for new customers and new contracts.

 

To retrospectively increase the price of contracts that were sold as "fixed" price is unbelievably dubious. It may be "legal" but is it "decent and honest", at the very least I believe it to be unethical. You offered an inducement for people to sign up to TalkTalk, got the contacts and then pulled the rug from beneath the feet of your paying customers.

 

How can anyone now believe anything TT offers as an inducement to agree any contract. The new Fibre35 offers a fixed price option - who can now believe that. It would appear that you can say whatever you want to gain customers, then hide behind weasel words and just simple screw your existing base.

 

My idea - that TT honour their customer commitments - legal, decent and honest !

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10 REPLIES 10

Gliwmaeden2
Community Star
Message 1 of 11

@stewartrodgers, AFTER phoning,  I suppose that one can check with Chat or forum staff that it's been recorded correctly, and keep that in writing. 

 

But it's paramount that customers PHONE FIRST.

Gliwmaeden2, a fellow customer.
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stewartrodgers
Team Player
Message 2 of 11

@Gliwmaeden2 

Thank you for the update.

So, I wonder then how potential leavers can get evidence, a written record for their own protection,  of the reason for leaving.

 

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Gliwmaeden2
Community Star
Message 3 of 11

@stewartrodgers, Chat no longer deals with loyalty issues, so customers are not able to ensure that they have the written copy. They absolutely MUST PHONE TO CANCEL or it may not be recorded as being because of the price rises notification etc.

 

This came into force during March (not early in the month, so things changed).

Gliwmaeden2, a fellow customer.
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stewartrodgers
Team Player
Message 4 of 11

Interesting,

I left in March as a result of deceitful price increases.

There were multiple posts about this back then.

 

I've been monitoring the forums since as I suspected they might have another go at squeezing extra money out of  more customers. Seems like they have.

This is the second round of price increases this year so far.

 

 

I left as a result. 

 

It now seems to have been their plan all along to target this new group of users.

 

Do what I did. Just leave.

They will send you threatening emails telling you there is an early leaving fee. This is a bluff. Trying to frighten people in to staying.

They can not enforce this early termination fee. 

Just make sure you advise them In Writing via Chat (and save a copy of that chat for evidence) that you are leaving because of this deceitful price increase.

 

TT is an Immoral company in my opinion.

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adambee5747
Team Player
Message 5 of 11

No interest in customer service or fairness, it is merely base profiteering. It is not worth it to me being such a low user.

DragonTiger
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adambee5747
Team Player
Message 6 of 11

By anybody's calculation I am an extremely low user. I rarely down or upload anything, I'm pretty old and don't understand the internet very well. I have been with TT for a good number of years, not because they are the best provider

DragonTiger
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raj2001
Team Player
Message 7 of 11

When i entered into this Talk Talk price plan i was told it was a fixed price plan for fixed period. The price would not change. I asked a few times whether this was true. The Talk Talk customer service agent told me yes it was true.  I would say i was missold the price plan.  If the Talk Talk customer service agents don't know the Terms & Conditions why should we be expected to know them?  All the adverts Talk Talk also mentioned fixed price for a fixed period.  Funny how they hid all the clauses in the terms & conditions that means all their adverts & talk talk customer service agents were just stating the wrong information to everyone.

🙂
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ferguson
Community Star
Message 8 of 11

Complain about what? A business increasing prices? Don't get me wrong, I am not delighted about it. But really? 

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raj2001
Team Player
Message 9 of 11

I'd urge everyone to make a formal complaint. It took me 80 minutes of time chatting to an agent to get my complaint registered! They basically tried all excuses so i did not get my formal complaint reference number.

🙂
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ferguson
Community Star
Message 10 of 11

Absolutely, vote for Jeremy Corbyn and there will be free broadband for all. Oh wait, it's still a free market, capitalism at its finest, never mind, as you were. 

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