You need to give it 24 hours to update, @Chloe34.
Staff are on here Monday-Friday during the day.
If you need help over the weekend, call 03451 720088 between 9am and 6pm on Saturday.
Also: try switching off the router for a full 30 minutes, as described here:
https://community.talktalk.co.uk/t5/Articles/Restriction-to-your-services/ta-p/2347709
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
