Your Account

CherryPicker9999 · Monday

I joined Shell and was transferred to TalkTalk. I still have not recieved a £75 voucher via Broadband Choices.

All what Broadband choices state is: "We are waiting for Shell to release the funds to us to that we can release the gift cards provided by gift cloud."

After 6 months I still have not received anything. Yet, this was due after 120 days.
Will these vouchers be honoured by TalkTalk?

Arne-TalkTalk · Tuesday

You will need to do it.

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fr8ys · Tuesday

It's best if you do.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

CherryPicker9999 · Tuesday

Is this something I need to do or Broadband Choices?

Arne-TalkTalk · Tuesday

Hi @CherryPicker9999

As fr8ys mentions The shell migration team will need to check your old Shell account in order to process the claim.

Regards

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fr8ys · Monday

Hi,

You will need to speak to the dedicated Shell Migration Team.

Try phoning 0345 172 0088 and be sure to ask for the Team, who can advise you.

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

Your Account

Joined Shell and moved to TalkTalk & not received £75 Amazon voucher after more than 120 days