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Landline Issues and refund .

Lorawadd
First Timer
Private Message TalkTalk

on ‎04-02-2024 04:41 PM - last edited on ‎04-02-2024 04:58 PM by

Private Message TalkTalk

Message 4 of 4

You seem unable to install our UPGRADE. You have now chargesd for two months of landline £16 per month while the line remains disconnected by OpenReach.  You have now given a new appointment for March 5th. I wish a REFUND of the rental.                     

 

ALL PERSONAL INFO REMOVED FROM VIEW

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3 REPLIES 3

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎07-02-2024 01:28 PM

Message 1 of 4

Hi Lorawadd

 

Sorry that you are having problems. 

 

I will ask our provisioning team for an update, as there is no service I will adjust the outstanding balance on the account.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎04-02-2024 10:00 PM

Message 2 of 4

@Lorawadd, various compensation may apply, once this is resolved:

 

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

 

Sounds a real mess, being without a service all this time. 

 

Please do follow Fr8ys's guidance re completing your community forum profile details. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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fr8ys
Community Star
Private Message TalkTalk

on ‎04-02-2024 04:46 PM

Message 3 of 4

I have removed all personal info.

 

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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