Landline Issues and refund .

[Lorawadd]

You seem unable to install our UPGRADE. You have now chargesd for two months of landline £16 per month while the line remains disconnected by OpenReach.  You have now given a new appointment for March 5th. I wish a REFUND of the rental.                     

ALL PERSONAL INFO REMOVED FROM VIEW

[Arne-TalkTalk]

Hi Lorawadd

Sorry that you are having problems. 

I will ask our provisioning team for an update, as there is no service I will adjust the outstanding balance on the account.

[Gliwmaeden2]

@Lorawadd, various compensation may apply, once this is resolved:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Sounds a real mess, being without a service all this time. 

Please do follow Fr8ys's guidance re completing your community forum profile details. 

[fr8ys]

I have removed all personal info.

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you