Live chat

[Connor_27]

Is anyone having a issue with accessing the live chat on the website 

[mandisa1-TT]

I understand and sincerely apologize for the inconvenience caused to you, I have checked and there is no report of live chat being down. Please try reaching them using the following live chat link: How to contact TalkTalk Broadband

[Connor_27]

My phone bill has ran out that why i was using live chat untill i ran into this issue with live chat

[mandisa1-TT]

Good afternoon @Connor_27 Looking into your account there is an error that the account is in collection, I would advise please contact the full fibre team directly on 03451720074   - VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed. They will assist you further

[Connor_27]

This what my inbox looks like

[mandisa1-TT]

I have sent it, please check.

[Connor_27]

I have not received a private message 

[mandisa1-TT]

Good afternoon @Connor_27 

[mandisa1-TT]

Thank you. After reviewing your account, I have sent you a private message.

[Connor_27]

Yes thats fine

[mandisa1-TT]

We can complete diagnostic checks for you to detect the fault and advise you on the best resolution to fix the fault. Will this be okay with you?

[Connor_27]

Yes

[mandisa1-TT]

Thank you so much for the support @Gliwmaeden2 

[Gliwmaeden2]

@Lasamarc, to actually start your own thread, you need to return to the appropriate message board [see the forum menu; help with your service; billing....] and click on start a topic to begin your own thread. 

You won't receive help for your specific case without doing this as the thread needs to be as clear as possible both for staff and the original poster, to avoid confusion between accounts etc.

[mandisa1-TT]

Just to confirm you are experiencing a dropping connection?

[Connor_27]

To use the live chat and talk with someone before my internet cuts out 

[mandisa1-TT]

@Connor_27 I can see that it is loading, what issues are you experiencing with your services? we would love to help

[amahle-TT]

Hi @Lasamarc, please do start your own thread for further assistance. 

[Connor_27]

 after i did what you said to do this is what i keep getting

[Lasamarc]

Good morning Amahle,  I am trying to find out why TT have changed the payment due date again. This seems to be a regular trait and messes with my bank balance for other payments that i make.  there is little point in me nominating a date if TT are not going to honour it each month.

[amahle-TT]

Please clear your cookies and cache on your browser and try again, thanks.