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Migrated from Shell

Jaybea
First Timer
Private Message TalkTalk

on ‎09-07-2024 10:05 PM

Message 7 of 7

I migrated from Shell and like others have a past account with TalkTalk with the same email address so can't register my new account. My old account has a credit balance on it which I would like to transfer to my new account. My latest TalkTalk bill also has some additional charges on it applied since I went live which I don't understand?

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6 REPLIES 6

Arne-TalkTalk
Support Team
Staff
Private Message
In response to Jaybea

on ‎11-07-2024 09:53 AM

Message 1 of 7

Thank you @Jaybea can you now register your new account on our website https://www.talktalk.co.uk/login/

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Jaybea
First Timer
Private Message TalkTalk
In response to Arne-TalkTalk

on ‎10-07-2024 09:57 PM

Message 2 of 7

I think I've done that now....

Thank you

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Arne-TalkTalk
Support Team
Staff
Private Message
In response to Jaybea

on ‎10-07-2024 09:32 AM

Message 3 of 7

Hi @Jaybea

 

Can you add the old account number to your private notes section of your community profile, I cant seem to locate it. 

 

Thank you

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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ferguson
Community Star
Private Message TalkTalk
In response to Jaybea

on ‎09-07-2024 10:16 PM

Message 4 of 7

@Jaybea No worries, the support team here will help to sort things out for you. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Jaybea
First Timer
Private Message TalkTalk
In response to ferguson

on ‎09-07-2024 10:14 PM

Message 5 of 7

@ferguson Thank you! Billing wasn't an option when it told me to pick a label...not sure what I did wrong there.

ferguson
Community Star
Private Message TalkTalk

on ‎09-07-2024 10:12 PM

Message 6 of 7

@Jaybea I have moved this to the Billing section for you where it can best be dealt with. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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