Missing gift card

[AmenBreak]

Hi

I'm still missing my £80 gift card from broadband order in February 2018.

Can anyone help?

[Arne-TalkTalk]

Hi @AmenBreak

I will contact the team responsible for the vouchers.

I'll post back when they reply.

Regards
 

[AmenBreak]

I have periodically been checking, however have never seen one come in.

There was an issue when I initially placed the order. Due to some issue with adopting the line, TalkTalk had to cancel the old order and put a new one in. This was no fault of mine. There should be notes on my account about this as there were other knock on issues caused by this. Wondering if this caused an issue with the voucher as well?

I've also received another tracking email. Though I can't track as I don't have the reference number needed.

[Arne-TalkTalk]

Hi AmenBreak

Have you checked your spam/junk folders?  

[AmenBreak]

Apologies, don't know where 2018 came from! I meant February 2023.

[Gliwmaeden2]

5 years is a long time to wait, @AmenBreak. Possibly irretrievable.

Staff will be back on here during the day.