Missing gift card

[Chloe33]

Once I decided to stay with talktalk instead of changing to another company. I was offered a £75 gift card to match what vodafone had offered me. This was put in place on the 20/04/23 and was told to expect the gift card in 42 days. I still haven't received.

[Gliwmaeden2]

Please start your own thread, @Wayneabraham.

Return to the billing message board and click on start a topic. 

Staff will be back after the weekend to look into it for you, but they don't like following up on a different customer's old thread.

[Wayneabraham]

Hi yes please. Do looks like a few gift cards are missing as well from other customers 

[Wayneabraham]

Hi when I  joined talk talk I had a gift card with my package of £75 but never received it 

[Arne-TalkTalk]

I will request an update.

[Chloe33]

Any update please?

[Arne-TalkTalk]

Hi Chloe33

I will contact the team responsible for the vouchers.

Regards

[Chloe33]

Hi! I have and its definitely not there.

Thank you

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Can I just confirm, have you also checked your junk/spam folder? If you've still not received this then we can look into this further for you.

Thanks

[Gliwmaeden2]

Moving this to the billing section for you, @Chloe33.

It will be in a queue for attention.