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Monthly Bill

overcharged
First Timer
Private Message TalkTalk
Message 3 of 3

Why have I been overcharged on my monthly bill after you bought out Shell Energy.

I rang about this in early July, and was told that there would be a credit due back to me on the next bill. Well guess what? No credit came forth this month.

It appears to me that you are charging existing customers within organisations that you ''buy out'' for the pleasure of becoming Talk Talk customers. Please explain what is going on here.

 

regards

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi overcharged

 

A credit has been applied to your account today. 

 

Regards

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Check what dates the bill covers, @overcharged.

 

Normally it will just be the month going forward but any new / migrated customers  are charged for the dates from a switch to the start of the billing date this time.

 

I'll move this to the billing section for you. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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