Your Account

Get tailored support with your TalkTalk account and bills.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Monthly payment increased ?

Smicky55
First Timer
Message 3 of 3

 Hi Can you tell me why my bill (July) has increased, from my agreed contract of  £23, to £25.50 ? I have had no notification of any increase !?

Ian Smith

Smicky55 - likes - fast cars and loose women (or is it the other way around?)
0 Likes
2 REPLIES 2

martswain
Philosopher
Message 1 of 3

The price rise notification email was not from the billing address, it came from 

 

info@consumer.talktalk.co.uk

 

Mine arrived a day before my usual billing email the month before the rise was due to be applied.

 

Birchcroft
Philosopher
Message 2 of 3

Hi @Smicky55  the increase is almost certainly because TalkTalk have invoked clause 16 of the Ts&Cs enabling them to break the fixed price promise by giving 30 days notice.  TalkTalk send the notice via email and sometimes this goes to the junk/spam folder. So the first question is have you checked you spam/junk folder to see if the notification is there, although some junk/spam is automatically deleted after 30 days so it might have disappeared.   

 

There are many other threads about this and what customers think of it.