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My Account locked - please reinstate

fr8ys
Community Star
Private Message TalkTalk
Message 4 of 4

I have been locked out of My Account due to suspicious attempts (my fault).

 

The Magic Link sent to me to regain access also came up with the too many attempts suspicious behavior message and to contact the administrator.

 

Could you please reset my account so I can log in again? Thank you.

 

NB the message does not state how to contact the administrator. This would be a handy addition to the message for other users.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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3 REPLIES 3

Message 1 of 4

@Arne-TalkTalk I've sent you a pm on a related topic.

 

Steve

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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Message 2 of 4

I was sent a magic link which took me to a page that would not let me do anything due to suspicious activity.

 

I've just tried and I'm now able to access.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
0 Likes

Arne-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4

Hi fr8ys

 

Account looks ok from this side, did you try to reset your password?

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