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BAhmad · ‎07-12-2023

I received bill of this month with extra charges, over the weekend I spoke to TALKTALK staff team and after discussion they agreed to remove extra charges from the bill and said allow 24 hour for the updated bill but unfortunately I didn't receive updated bill and tomorrow is the last day of payment, I appreciate update my bill now.

Arne-TalkTalk · ‎07-12-2023

Hi BAhmad

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

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Gliwmaeden2 · ‎07-12-2023

I'll move the other topic out of the way, @BAhmad. It duplicates this thread.

Please just follow up on this one.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

Gliwmaeden2 · ‎07-12-2023

Check in Transaction History in My Account, @BAhmad.

Once issued the current bill cannot be altered.

Credited amounts will show detailed on NEXT month's bill to reflect any changes made.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

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