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Pierreandre39
First Timer
Private Message TalkTalk
Message 3 of 3

I moved to a new supplier 15th August and my account wih you should have been cancelled.Why have l received a bill ? 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Pierreandre39

 

Your account doesn't cancel until the 20th so we are still providing a service until that date, therefore billing continues. After the cancellation completes you will receive at least 2 more bills the next one will show a credit for any overpayments on this bill, then a final zero balance bill. 

 

The online account remains active for upto 12 months, incase you need to check an old bill.

 

Regards

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Divsec
Community Star
Private Message TalkTalk
Message 2 of 3

Hi @Pierreandre39 does the bill ask for money or offer a refund. Either way it is probably a final final bill.

I don't work here and all my opinions are my own.
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