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My bill is incorrect

Kayp24
First Timer
Private Message TalkTalk
Message 3 of 3

Hello my bill is incorrect my services are being closed. You’ve billed me for one month only. 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Kayp24

 

You service ends on the 8th and you bill is produced on the 1st, you will be owed a refund for the period after the 8th to the end of this month this will be available on the 1st Dec. 

 

Sorry for any confusion. 

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Do you mean that you expected more early termination fees, @Kayp24?

 

If you are out of contract, however, you'll be billed for the 30 day notice period. There will be a further bill to sort out any refunds etc, and then one for £0.00, finally. 

 

Have you received email confirmation of the cancellation?

 

How did you contact Talktalk to do this?

Gliwmaeden2, a fellow customer.
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