NO INTERNET SINCE 10th MAY

[archers2]

Can someone please contact me and confirm some things for me please.

I have been disconnected from your service by another supplier, not at my wish.

I have no service from you and my account shows disconnected.

If I just go to another supplier now will I be charged, or will my account just be closed?

I am asking this as no one is trying to get me reconnected and this latest issue is since last thursday. So far since the 10th of May you have managed to get broadband at my property for 14 days in total.

I've had enough and wish now to just try someone else to see if this can get sorted quicker, but need confirmation that there will be no more payment to yourselves please

Many thanks

Gary

[Gliwmaeden2]

Very odd, but maybe it's because of needing to discuss waiving of fees, @archers2?

Normally they might try to hang onto you by offering this and that....

This might require someone higher up to discuss it.

[archers2]

Weirdly I have already tried there and hit a brick wall AGAIN.

No one could help, so arranging a call back. either morning/afternoon/evening... Not sure what day as they couldn't tell me.

Another example of fabulously POOR customer service from Talk Talk

What did amaze me was how I was put straight through to someone when i clicked the options for cancellation, very efficient that part and so wanted to help, but couldn't...

[Gliwmaeden2]

@archers2,

For anything to do with cancellation, it can't be done through the forum.

You'd need to call 03451 720088.

You have given Talktalk every chance to put this right, so just discuss it with them so they waive termination fees etc.

Leave the Direct Debit in place in My Account, as, if Talktalk owes you anything, a credit would appear in My Account and then you claim it back using those same details.