NO INTERNET SINCE 10th MAY

[archers2]

Can someone please contact me and confirm some things for me please.

I have been disconnected from your service by another supplier, not at my wish.

I have no service from you and my account shows disconnected.

If I just go to another supplier now will I be charged, or will my account just be closed?

I am asking this as no one is trying to get me reconnected and this latest issue is since last thursday. So far since the 10th of May you have managed to get broadband at my property for 14 days in total.

I've had enough and wish now to just try someone else to see if this can get sorted quicker, but need confirmation that there will be no more payment to yourselves please

Many thanks

Gary

[Arne-TalkTalk]

Have you been called since your post?

[archers2]

This is just the saga that continues and continues, still no resolution.

Last Friday told phone back Monday and it is all sorted.

Monday phoned was on the phone for an hour and a half, to be told nothing can be sorted for 3 to 5 working days.

Still no response today.

I so just want this all cleared up so I can just try again with someone else.

Please please help

[archers2]

Still no one has reached out to me

I have an outstanding balance on my account that I do not want to pay.

I have NO internet at my property at the moment and no one is trying to help me

WHAT IS HAPPENING.

This is getting ridiculous.

Is there a number I can call to speak to some directly? Last time I tried the complaints I was promised a call back within 24-48 hours and that was almost 2 weeks ago, still no call back.

Then the chat last week guaranteed me there would be no further charges the next day I get a bill for £365 for a cancelling a service I have never had.

Please can someone call me and explain what is happening

[Gliwmaeden2]

I'll re-escalate this, @archers2.

Can't help wondering how you are going to sort out any sort of connection whilst there's a muddle with your neighbour on the system. Perhaps going for Virgin?

Hope you get the money sorted soon, having had next to no service. If the worst comes to the worst, you might have to take the Complaints system through to the 8 week deadlock etc.

Staff will be back on here during the day. 

[archers2]

Can someone help me on this please?

[archers2]

Can anyone help on this a bill for £365 for a service that I have never had…

I just wanted an internet connection and that’s all I want because as of now i have no internet at my house still.

Can someone contact me about this bill for cancelling something I have never had 

[archers2]

Here we go again, after spending time with one of your chat bots then someone who guaranteed that there would not be a final bill as you have not been able to provide me with a service.

This morning I get an email with a bill for £363.46, amazing efficient the billing side of Talk Talk.

No one has had the decency to talk to me and return my calls again and again.

I spoke with cancellations they promised a call back... guess what no call back.

When this happened on the 8th of August it was sorted very efficiently and I hope this can be done again.

I have been amazing patient giving Talk Talk since the 10th of May and tried all their ways to sort it but it just isn't working.

I have been trying since 13th of September to get someone to talk to me to reinstate my broadband but obviously no one can be bothered to try  again.

As I said to the cancellation team I think it's just time for me to leave.

I still have no connection to my property as of now, but I need this sorted before I contact another supplier. My line was disconnected when my neighbour had their's reinstated so there is still an issue with the lines being mixed up.

Hopefully Anne can sort this out for me like she did perfectly last time.

Many thanks in advance

This was my previous post when it happened last time.

https://community.talktalk.co.uk/t5/Billing/No-connection-since-10th-may-at-my-property-and-now-a-ri...

[Gliwmaeden2]

Very odd, but maybe it's because of needing to discuss waiving of fees, @archers2?

Normally they might try to hang onto you by offering this and that....

This might require someone higher up to discuss it.

[archers2]

Weirdly I have already tried there and hit a brick wall AGAIN.

No one could help, so arranging a call back. either morning/afternoon/evening... Not sure what day as they couldn't tell me.

Another example of fabulously POOR customer service from Talk Talk

What did amaze me was how I was put straight through to someone when i clicked the options for cancellation, very efficient that part and so wanted to help, but couldn't...

[Gliwmaeden2]

@archers2,

For anything to do with cancellation, it can't be done through the forum.

You'd need to call 03451 720088.

You have given Talktalk every chance to put this right, so just discuss it with them so they waive termination fees etc.

Leave the Direct Debit in place in My Account, as, if Talktalk owes you anything, a credit would appear in My Account and then you claim it back using those same details.