NO price rise for TT most vunerable customers

[Weevie]

Details

https://www.moneysavingexpert.com/news/2024/01/broadband-and-mobile-price-hikes/

I assume that TT will stick to the rules ?

[Arne-TalkTalk]

We advise our sales/loyalty teams to check for care alarms etc, if it will not run then it wont be sold/upgraded.

[Weevie]

@Arne-TalkTalkSo if a customer has a piece of kit that will NOT run on a fibre connection - what will TT do ?

it could be a piece of medical gear or similar- that cannot be upgraded

Incidentally - according to Openreach - both FTTP and FTTC will run in parallel for the forseable future - so perhaps my fears are not going to come true ?

[Arne-TalkTalk]

Hi Weevie

When it becomes available in your area we will offer it to you, but you don't have to take the offer, But eventually everyone's broadband will be moved to FTTP.  

[Gliwmaeden2]

@Weevie, you mean "once FTTP is available  - if I choose to remain on FTTC - can I"?

No, not in the longer term at all, as the last bit of the FTTC is copper, from the cabinet to your house, and that's the infrastructure that will be going. 

[Weevie]

Does FTTC remain an option AFTER the upgrade to FTTP ?

I mean - once FTTC is available - if I choose to remain on FTTP - Can I ?

If its much cheaper -  it looks like a viable option, because I am more than happy with the speed (70+ Mbps)

[Gliwmaeden2]

Yes, I've clicked through to the document too.

The headline on MSE is not very helpful!

[Arne-TalkTalk]

We cant control what wording MSE put on their website.  They have linked to our policy which again doesn't use the term "most vulnerable".  

[Weevie]

@Gliwmaeden2

@ferguson 

@Arne-TalkTalk I agree - confused am I

MSE are clear that TT told them "MOST" vulnerable .

"This information was provided by TalkTalk and is its own wording – we asked exactly which customers are included but it wouldn't tell us."

Why would TT not give MSE the full/ true information ?

[Gliwmaeden2]

@Arne-TalkTalk, the MSE link does still appear to show this:

 

Still using the term "most vulnerable customers".

[Arne-TalkTalk]

The published policy on MSE website that you have the link too  does not use the term "most vulnerable" . 

[ferguson]

@Weevie 

Again, as Arne said, TalkTalk do not use the term "most" vulnerable. MSE haven't explained why they chose to use that phrase. In all honesty, I am not sure what you are driving at here?

[Weevie]

@ferguson 

OK according to MSE

"TalkTalk told us it assesses vulnerability on a case-by-case basis, but refused to provide more detail about the criteria it uses or exactly which customers this would apply to. Its published policy (link opens PDF) defines vulnerable customers as those who "may be particularly susceptible to harm or detriment" due to their personal circumstances."

Which forces me to repeat my question "What does MOST vulnerable actually mean to TT ?"

[ferguson]

@Weevie 

Surely you need to ask MSE where they got their information, not to mention definition, from?

[Weevie]

@Arne-TalkTalkSorry, I was just going by MoneySavingExperts wording

Could you give me the link to where this is confirmed on TT's own website - confirming this policy (No price rises for vulnerable customers) ?

[Arne-TalkTalk]

Definition of vulnerable customers is found here TalkTalk Accessibility - TalkTalk Help & Support   

There is no such category as "most vulnerable customers" just "vulnerable "

[ferguson]

@Weevie 

I specifically said earlier that I could not comment regarding vulnerable customers. 

[Weevie]

@ferguson 

I meant "inclusive calls" - which is the same thing as free calls - because I pay £7 for a call boost which covers all calls that I make !

You are saying that Most Vulnerable customers don't get landline charges fixed (No Price Rises) - only fibre/broadband ?

Does this not says otherwise ....

https://www.moneysavingexpert.com/news/2024/01/broadband-and-mobile-price-hikes/ (no idea whether the table will appear)

Vulnerable customers

And could someone please confirm TT's definition of "MOST VULNERABLE CUSTOMERS" rather than just "VULNERABLE CUSTOMERS" ?

Does it mean "only the lucky vulnerable customers" or is there some medical analysis required by TT before classing customers ?

[ferguson]

I thought you said you had free calls? The undiscounted price of UK Unlimited Calls is £16 a month. 

I am not sure what happens in the event of a switch to Full Fibre. If you decide to upgrade yourself then you will be placed on a new contract. If TalkTalk impose the switch as it were then it may be different, I will leave that for Arne. 

[Weevie]

I pay £20 for Fibre 65 and £7 for calls - so from November I will be paying £32 ? (£12 calls) - Even if I am on Full fibre by then ?

[ferguson]

Your fixed price plus contract only covers the cost of broadband. You do not have free calls included, that is a separate arrangement. Have a look at My Account, it should tell you on what date the discount expires, probably the same as the contract end date. From that date it will be charged at full price, unless younegotiate a new discount. As I said, the broadband and Boosts are handled quite separately and independently of each other.