New TalkTalk contract?

[Billx]

I've just received today, 7-4-2025, an email

From: TalkTalk Customer Service<info@customer-service.talktalk.co.uk>

Subject: Bill, we've made the changes you asked for.

As usual, this email address is non-replyable (i.e.  not monitored)

This is part of the email:

---

abc

Further below, it has the following:

"Giving you the best possible service is our top priority. If you change your mind, you can cancel within 14 days of placing your order - just get in touch."

---

The last time I fixed my contract was 23-10-2024. This was via an army of complaint case managers and it was a marathon of 6 months. It lasts for 18 months and completes on 22-4-2026

So, what the hell is going on?

What changes have TalkTalk Customer Service made?

Really, really weird.

Bill

[Arne-TalkTalk]

I'll pass on your feedback.

[Billx]

Thanks very much, @Arne-TalkTalk 

Do you think the AI can be corrected so that these auto generated messages are not generated?

Bill

[Arne-TalkTalk]

Hi Billx

Just to confirm that the message was auto generated when the new router was ordered, there is no change to your contract or plan status

Sorry for any confusion. 

[Billx]

In the meantime, it would be good to know why it would be beneficial to start a conversation with a private message.

[Billx]

So has the AI gone berserk?

[ferguson]

It may have just been auto triggered by your new router being sent out. 

[Billx]

Hi, @angelique-TT 

There is no more information to give you. All possible information is in front of you.

Why do you want to communicate via private message? I am quite happy here.

Bill

[angelique-TT]

Good afternoon Billx. Thank you for bringing this to our attention. I will look into this for you. Please send us a private message.