New bill, but Should be cancelled service

[GatisZ]

Hi,

Please help me out here.

Basically as you can see I have attached photo of my call to cancel TalkTalk services, which is Internet, I was told its all good wait for post and send us back the equipment.

Below I attached another picture of my visit to Post Office and proof that I sent all back

Then to my surprise by end of June I received another bill.

I did chat online with costumer service and they told that they haven't received cancellation order.

I was long time costumer so I was a few years on rolling contract, so there definetly should be no bill by end of June as I cancelled in May.

So please can someone look into it and just cancell all properly as I have done already all that was needed.

Many Thanks,

Gatis

 

 

 

[Arne-TalkTalk]

I will keep you updated.

[GatisZ]

Hi,

Thanks can you please confirm when its all done so I dont have to worry.

Many Thanks

[Arne-TalkTalk]

Hi GatisZ

it looks like the cancellation request failed I have asked for the account to be cancelled ASAP. 

Sorry for any inconvenience. 

[Gliwmaeden2]

Well done for keeping all the evidence, @GatisZ. That should help them track the precise call and investigate why it might not have been acted on.

It should also be possible to track precisely when they received the equipment back too.

Staff will reply during the day, when they have checked the situation with the bill.

Please wait for them to respond, to keep your thread moving forward in the queue for attention.