No bill viewable in my account

[peterHfisher]

Why cant I view my bill in my account ?

[Arne-TalkTalk]

Thank you we will raise this to the network

[peterHfisher]

Have tried with my android mobile running firefox and my desktop. Both produce the same result - the loading ( or similar icon) continues for ever.

[Arne-TalkTalk]

Hi @peterHfisher

Can you try a different browser and also device, If it still fails can you advise what browser/devices used and we can raise it. 

[KeithFrench]

I have seen a few people suffering from this now. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.