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No internet for 2 weeks - Someone please help

GavinFairweather
First Timer
Private Message TalkTalk

on ‎14-10-2024 01:31 PM

Message 5 of 5

Hello,

 

I'm urgently looking for help to reconnect my internet. I have been trying to upgrade to a full-fibre package from March this year, after being messed around, I eventually get a engineers appointment in January.

 

TalkTalk then disconnect my internet on the 30th of Septmber without telling me. I haver called TalkTalk customer services, and spoke on Webchat pratically every day since the 30th, with nobody willing/being able to help me.

 

I have a complaint open with the CEO complaints team, after they told my on the 3rd my internet would be reconnected in 3-5 days, i have not heard from then since. Even though I try and call, all I am told is "All we can do is email the CEO complaints team and they'll call you back" - Nobody ever does.

 

Can someone please help?

 

Gavin

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4 REPLIES 4

GavinFairweather
First Timer
Private Message TalkTalk
In response to Arne-TalkTalk

on ‎15-10-2024 11:41 AM

Message 2 of 5

Hi Arne,

 

Not really good enough is it... You disconnected my account in error.

 

Also, why has nobody told me to place a new order before now?

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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎15-10-2024 10:48 AM

Message 3 of 5

Hi GavinFairweather

 

The account has been disconnected, the only way to restore the service is to place a new order via the sales team its not possible to reactivate a cancelled service. 

 

Sorry

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KeithFrench
Community Star
Private Message TalkTalk

on ‎14-10-2024 03:16 PM

Message 4 of 5

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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