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Monday
Hello,
I'm urgently looking for help to reconnect my internet. I have been trying to upgrade to a full-fibre package from March this year, after being messed around, I eventually get a engineers appointment in January.
TalkTalk then disconnect my internet on the 30th of Septmber without telling me. I haver called TalkTalk customer services, and spoke on Webchat pratically every day since the 30th, with nobody willing/being able to help me.
I have a complaint open with the CEO complaints team, after they told my on the 3rd my internet would be reconnected in 3-5 days, i have not heard from then since. Even though I try and call, all I am told is "All we can do is email the CEO complaints team and they'll call you back" - Nobody ever does.
Can someone please help?
Gavin
yesterday
Unfortunately there is no other way.
yesterday
Hi Arne,
Not really good enough is it... You disconnected my account in error.
Also, why has nobody told me to place a new order before now?
yesterday
Hi GavinFairweather
The account has been disconnected, the only way to restore the service is to place a new order via the sales team its not possible to reactivate a cancelled service.
Sorry
Monday
I have asked one of TalkTalk's support to pick your thread up and investigate it for you.
They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-
Personal Profile > Personal Information
Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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