Not able access my monthly bill

[accosuk]

I have a problem, getting my online monthly bill.

When I login to my account & click on the icon Bills & Payment, my bills, I just get a spinning circle, Loading... which never loads.

Can someone look into for me?

[Philile-TT]

@accosuk I'm glad that you had finally found the issue and also a big thank you for sharing the information, it can help someone else. Thanks. 

[accosuk]

Yes, I tried different browsers & different OP systems.

Today I got to the bottom of it.

My previous post I realized after upgrading to FTTP their was an upgraded from me in a new asus router.  

The problem turned out to be AdGuard dns: 94.140.14.14  94.140.15.15

The above dns setting are meant to block advertisements, but now I know it blocked access to my bills.

Thanks for everyone sticking with this, I'd have never of thought a dns entry would block partial access to a control panel you seem to already have full access to.

[Philile-TT]

@accosuk I understand that you have stated it not a browser issue, but I need to be sure if you had attempted to use another before confirming that it is not a browser issue? 

[accosuk]

I confirm I cannot see any bills when I login to my account.

The account dashboard appears to be fine when I login as I can see all my details, but when I click on view your bills all I get is a never ending spinning icon.

I'm 99.9% sure this is not a browser thing as this happened after the account was upgraded from a dsl to FTTP.

[kanya-TT]

Hey there, @accosuk. Please advise us if you still have issues with your myaccount.

Kanya

[Robbie22]

Chrome has updated software,,,,try going into chrome and restore original version ,,,,,,, obviously talktalk and the world leader in browser doesn't talktalk???????

[Arne-TalkTalk]

What browsers?

[accosuk]

Got to say I thought you was onto something their as I do use uBlock origin & that gave me issues when using paypal from time to time.

Unfortunate for me it wasn't uBlock origin and neither clearing cookies helps.
I've logged in using my phone & that is the same when trying to access my bill, windows 11 & Linux PC suffer the same fate. 

[Arne-TalkTalk]

Hi accosuk

Can you try the usual steps of clearing cache and cookies, 

Disable any pop up/ad blockers 

Try different browser/ Device. 

Thank you

[Divsec]

Hi @accosuk thought it was just me! Your post has been escalated and you should hear soon.

I'm on android and chrome.