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Old TalkTalk account stll alive

Rain3n
First Timer
Private Message TalkTalk

on ‎02-01-2025 05:23 PM

Message 5 of 5

I migrated from Shell energy to Talk Talk broadband. I get bills, but I have to pay by calling and it is not working at the moment. I still have an old account alive, which was about 10 years ago, so I can´t access the account with my new account number because the email is the same. I tried to explain on the phone to the customer service a while back but nothing was done. How to delete the old account?

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4 REPLIES 4

Arne-TalkTalk
Support Team
Staff
Private Message
In response to Rain3n

on ‎03-01-2025 12:41 PM

Message 1 of 5

Hi @Rain3n 


I have removed the old details 
 

Can you try to register your new account https://www.talktalk.co.uk/login/
 

Any problems let me know. 
 

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Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Rain3n

on ‎02-01-2025 06:03 PM

Message 2 of 5

Staff can delete the old account details, so, once this is done, you can register afresh, @Rain3n.

 

Your post is in the queue for attention. Staff respond during the day, Monday to Friday. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Rain3n
First Timer
Private Message TalkTalk

on ‎02-01-2025 05:47 PM

Message 3 of 5

Ok, done.

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ferguson
Community Star
Private Message TalkTalk

on ‎02-01-2025 05:37 PM

Message 4 of 5

It may well help the support team to investigate if you put both your old and new account numbers in your community profile here, use the Private notes section and specify which is which. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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