Outstanding balance

[kwalejko]

Hello,
today I got message:
Because your payment didn't go through on time, we've had to add a £12.50 admin fee to your next bill. To stop this happening in future always make sure your payment reaches us by the due date shown on your bill.
I would like inform you, I paid outstanding balance a few days ago. Please check my account.
Kind Regards
Krzysztof

[Arne-TalkTalk]

Hi kwalejko

We request direct debits twice, if on both occasions the direct debit is rejected the charge is automatically generated. 

Sorry 

[Gliwmaeden2]

Some methods take longer than others to clear, @kwalejko.

https://community.talktalk.co.uk/waystopay

Which method did you use?

Staff will take a look at this for you,  and the post is in a queue for attention. They reply daytime Monday to Friday. 

[fr8ys]

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you