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Paid my bill last week and haven't had any confirmation

Gavin77
Conversation Starter
Private Message TalkTalk

on ‎07-10-2024 01:12 PM

Message 6 of 6

PaidPaid

I paid my bill last Thursday and it said there would be confirmation within 24 hours, it's been 4 days now and I still haven't received it.  Previously after paying it would show £0.00 under "My Bills".

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5 REPLIES 5

Arne-TalkTalk
Support Team
Staff
Private Message
In response to Gavin77

on ‎09-10-2024 11:52 AM

Message 1 of 6

No problem, sorry for any confusion.

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Gavin77
Conversation Starter
Private Message TalkTalk
In response to Arne-TalkTalk

on ‎08-10-2024 12:54 PM

Message 2 of 6

Thank you.

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Arne-TalkTalk
Support Team
Staff
Private Message
In response to Gavin77

on ‎08-10-2024 10:49 AM

Message 3 of 6

Hi Gavin77

 

I can confirm that the payment has been successful.

 

 When you click on your bill tab.  you will see the updated account balance of £0.00. 

 

Regards

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Gavin77
Conversation Starter
Private Message TalkTalk
In response to Gliwmaeden2

on ‎07-10-2024 02:45 PM

Message 4 of 6

Yes, it was a manual payment.  It's the same way I've paid for the past 3 months.  The bank shows that the payment went through on Thursday but I haven't had any confirmation from TalkTalk.

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎07-10-2024 01:25 PM

Message 5 of 6

Was this a manual payment, @Gavin77?

 

The recurring card payment system is still not functioning so for the foreseeable these have to be one-off individual payments. 

 

Helpful if you could clarify what method you used.

Gliwmaeden2, a fellow customer.

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