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Paper bills

Anne46
Team Player
Private Message

on ‎04-12-2023 12:14 PM

Message 4 of 4

I've recently changed to Fibre65 with TalkTalk TV 4K.  I've been charged £2.75 for a paper bill which I didn't ask for.  I am unable to find whereabouts I can change this on my account.

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3 REPLIES 3

Arne-TalkTalk
Support Team
Staff
Private Message
In response to Anne46

on ‎05-12-2023 01:26 PM

Message 1 of 4

Do you have more than one account?   the number in your profile shows not registered

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Anne46
Team Player
Private Message

on ‎04-12-2023 03:41 PM

Message 2 of 4

Of course I'm registered.  I'm logged into my account now.  Why else would I say I couldn't find how to do it in my account.  Sorry, I realise  that sounds a bit rude. but I did imply I had an account.

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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎04-12-2023 01:33 PM

Message 3 of 4

Hi Anne46

 

You need to be registered for My Account, your account is showing as not registered. follow the  process via the my account website www.talktalk.co.uk/login/

 

Regards
 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

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